Apr 192011
 

Service "At Risk".All Digimap Download facilities should be considered ‘at risk’ next Tuesday (26th April) due to some essential hardware maintenance. MasterMap Download will take longer to process orders on this day so it would be wise get these in beforehand if you have deadlines to meet.

 April 19, 2011  Posted by at 3:14 pm Service Availability Tagged with: , , , , ,  Comments Off on Downloaders ‘at risk’ on Tuesday the 26th April
Apr 052011
 

Mozilla have just released their latest web browser: Firefox version 4.

EDINA is aware that while the majority of functionality within Digimap will work with Firefox 4, you may find that you need to restart the Roam mapping services, and sometimes their print facilities, to get them to work properly. The problem is due to the underlying software we use to make maps not yet being compatible with Firefox 4; usually after reloading everything works smoothly.


Please bear with us while we make the necessary updates to ensure that Digimap is fully compatible with Firefox 4. If you cannot get any aspect of the service working properly then please contact the help desk: edina@ed.ac.uk

 April 5, 2011  Posted by at 5:12 pm Service Availability Tagged with: , ,  Comments Off on Firefox 4: compatability with Roam
Jan 202011
 

Work being undertaken by the University of Edinburgh will affect the availability of Digimap’s MasterMap Download facility from Friday 4th to Monday 7th February 2011.

MasterMap Download will be unavailable from 4pm on Friday 4 February until 12 noon on Monday 7 February and will continue to be at risk for the remainder of Monday 7th. We would encourage anyone wishing to take data for use the following week to take it prior to Friday 4th February.

While the maintenance work may be completed over the weekend, there is further software maintenance to be undertaken by EDINA following the University’s works. Currently it is difficult to estimate the length of time this will take, which is why MasterMap Download should be regarded as “at risk” for the remainder of Monday 7th February.

 January 20, 2011  Posted by at 5:00 pm Service Availability Tagged with: ,  Comments Off on MasterMap Download: 4-7 February 2011
Jul 052010
 

On Tuesday 3 August 2010, all Digimap Collections will be unavailable from 10.00 hrs until 16.00 hrs while the service hardware is upgraded. Notice of progress will be posted on the Digimap Collections login page.

 July 5, 2010  Posted by at 4:09 pm Service Availability Comments Off on 3 August Hardware Upgrade
Sep 252009
 

Following an unscheduled outage over the past 24 hours, MasterMap Download is now available again.

However, Topographic Layer orders are limited to 25sq.km and all orders may take longer than the advertised 2 days to process. Please be patient and do not resubmit your order.

We aim to restore full service early next week. Further information will be posted here when available. Apologies for the inconvenience.

 September 25, 2009  Posted by at 4:29 pm Service Availability Tagged with: ,  Comments Off on MasterMap Download: availability update
Sep 242009
 

Following some unsuccessful remedial work carried out on the database this morning, MasterMap Download continues to be unavailable.

At this time we do not know when the service might be restored. Engineers are working towards this, but a time estimate is not yet available.

Further information will be posted here when available. Apologies for the inconvenience caused.

 September 24, 2009  Posted by at 10:42 am Service Availability Tagged with: ,  Comments Off on MasterMap Download unavailable
Sep 232009
 

Following this afternoon’s diagnostics test, MasterMap Download is now available but running under reduced capacity. Orders for Topography Layer are limited to 5 x 5 km (25 sq. km) as a temporary measure.

Between 07.30 and 09.30 hrs on Thursday 24 September, MasterMap Download will be unavailable to allow a fix to be applied. Further information on its success will be available thereafter.

Apologies for the inconvenience caused.

 September 23, 2009  Posted by at 4:39 pm Service Availability Tagged with: ,  Comments Off on MasterMap Download now available
Sep 232009
 

The MasterMap Download facility will be temporarily withdrawn at 14.00 hours today, Wednesday 23 September 2009.

Currently, significant software faults are causing most data orders to fail and the system is unstable. Withdrawing access will allow EDINA to undertake diagnostic work to identify a solution to the problem. External software suppliers are also involved.

As yet, we do not know how long the service will need to be unavailable, but futher information will be posted here and on the Digimap login page, as and when it is available.

Should you have an urgent data order, please contact the EDINA Helpdesk with details of the data you require. We cannot process orders immediately, but we may still have an opportunity to meet the advertised 2-day delivery schedule. This very much depends on the problem identified.

EDINA apologises for any inconvenience caused.

 September 23, 2009  Posted by at 12:28 pm Service Availability Tagged with: ,  Comments Off on MasterMap Download temporarily withdrawn: 23.9.09
May 252009
 

This is a reminder that all Digimap Collections will be unavailable between 17.30 and 20.00 hours on Tuesday 26 May. This is for essential service maintenance.

A further reminder: if you register for Digimap after 5 pm tonight, Monday 25 May, your registration will not be processed until the night of Wednesday 27 May.

 May 25, 2009  Posted by at 4:16 pm Service Availability Comments Off on Reminder: Service Maintenance 26 May
May 062009
 

EDINA is undertaking some service maintenance on Tuesday 26 May, as previously advertised.

If you are registering for Digimap between 5pm on Monday 25 May and 9am on Wednesday 27 May 2009, your registration will not be processed until the evening of Wednesday 27 May 2009.

This means you will not be able to access Digimap until the morning of 28 May 2009. Applications received on Wednesday 27 May will be processed as usual that night.

EDINA is undertaking significant work on the databases underlying Digimap, and as a result, registration applications will be collected but not processed while this work takes place.

 May 6, 2009  Posted by at 12:30 pm Access, Service Availability Tagged with:  Comments Off on Service maintenance – registration delay